Press It Twice

Tariq: Tech support, this is Tariq. How can I help?

Caller: Oh, hello, dear. My app is frozen. The whole thing just stopped.

Tariq: No problem. Which app is it?

Caller: The one for the bank. My grandson downloaded it for me.

Tariq: Great. Let's fix it. Can you tap the home button — the big one at the bottom?

Caller: I'm tapping. Nothing's happening.

Tariq: Okay, press it two times, very fast. One, two.

Caller: One, two… right. Oh! All the apps just got small.

Tariq: Perfect. Now swipe the bank app away, and then open it again. Does it open?

Caller: It's opening! It works! You're a clever young man.

Tariq: It happens to everyone. So, just to check — if it freezes again, what do you do?

Caller: I press the big button two times. And I don't panic.

Tariq: Exactly. And you can always phone us.

Caller: I will. Now, can I access my money before something else breaks?

Tariq: Go ahead. I'll stay on the line.